Terms & conditions

Welcome to our website. This website is operated by Oak & Rose (we, our or us). By using this site, you agree to the following terms and conditions. Please read them carefully.

 

1. Purpose of This Website

This website is intended to provide general information about our counselling and psychotherapy services. It is not a substitute for professional mental health care, diagnosis, or treatment. If you are in crisis or need urgent help, please contact your GP, local mental health services, or emergency services.

 

2. Therapy Services

Therapy sessions are offered by appointment only and are subject to availability. Details regarding fees, cancellations, and session arrangements will be discussed and agreed upon during our initial contact or first session.

 

3. Cancellations and Missed Sessions

If you need to cancel or reschedule a session, please provide at least 48 hours’ notice. Cancellations made with less notice, or missed sessions, may be charged in full.

 

4. Confidentiality

While the content of therapy sessions is confidential, there are some legal and ethical exceptions to confidentiality which will be discussed with you before we begin working together.

 

5. Intellectual Property

All content on this website, including text, images, graphics and blog posts, is the intellectual property of Oak & Rose, unless otherwise stated. This content is protected by copyright laws and may not be copied, reproduced, or used for commercial purposes without prior written permission.

 You are welcome to read and share the material for personal, non-commercial use, but it may not be reproduced or distributed without permission.

 

6. Limitation of Liability

While we do our best to ensure the accuracy of the information on this site, we cannot guarantee it will always be up to date or free from errors. We are not liable for any loss or damage that may arise from your use of this website or reliance on its content.

 

7. Changes to These Terms

We may update these terms occasionally. Any changes will be posted on this page, with the updated date noted below.

 

If you have any questions about these terms, please feel free to get in touch via our Contact form.

 

Last update: August 2025